Shipping Policy

This shipping policy applies to all orders placed with Reflection - Urban Outfitters Boutique LLC (hereinafter referred to as "we" or "us") for our range of women's apparel, including tops, shorts, jeans, trousers, knitwear, and casual outerwear. This policy complies with U.S. e-commerce regulations, Federal Trade Commission (FTC) consumer protection standards, and domestic shipping guidelines for the fashion retail industry.

1. Order Processing Time

All orders are processed and verified within 1–3 business days following successful payment confirmation (excluding weekends and U.S. federal holidays). Prior to shipment, our team performs quality checks, sorting, packaging, and shipping arrangements for each garment. Orders placed on weekends or holidays will be processed on the next business day.

2. Order Cut-off Time

Our daily order cut-off time is 2:00 PM Pacific Time (PT). Orders placed and fully paid for by 2:00 PM PT on a business day will enter the processing stage that same day. Orders completed after 2:00 PM PT, or on weekends or U.S. public holidays, will begin processing on the next business day.

3. Shipping Methods and Delivery Times

Standard Shipping: The estimated delivery time is 5–8 business days after shipment; this applies to casual tops, shorts, jeans, and basic apparel items. Please note that these delivery times are estimates and may vary slightly due to factors such as weather conditions, delivery to remote zip codes, carrier delays, or peak shopping periods.

4. Shipping Coverage

We currently offer shipping to all U.S. states and territories. International shipping is not supported at this time. All clothing orders (including lightweight tops, casual shorts, jeans, etc.) are shipped from our local U.S. warehouses to ensure fast and reliable delivery.

5. Shipping Costs

Free shipping on all products.

6. Order Tracking

Once your clothing order (including tops, shorts, jeans, and other apparel) has shipped, we will send a shipping confirmation email containing a valid tracking number and carrier details. Customers can track the delivery status in real-time via the carrier's official website until the package is successfully delivered.

7. Undeliverable and Returned Packages

If a package is returned due to an incorrect address, delivery failure, recipient refusal, or failure to claim the package, the customer is responsible for the original shipping costs and a return processing fee. We will reship the order upon confirmation of payment for these additional costs. If the customer chooses to cancel the returned order, only the cost of the merchandise will be refunded.

8. Shipping Damage or Loss

We carefully package all clothing items to prevent damage during transit. If your order is lost, significantly delayed, or visibly damaged during shipping, please contact our customer support team within 24 hours of delivery. We will verify the situation and provide a resolution in accordance with U.S. consumer protection regulations, such as reshipment, a partial refund, or a full refund.

9. Delivery Restrictions and Delays

We are not liable for delivery delays caused by force majeure events (including extreme weather, natural disasters, postal system disruptions, carrier operational issues, or changes in government policy). We will actively update order statuses and communicate with customers to minimize any impact on the order.