Refund and Return Policy

This Refund and Return Policy applies to all women's clothing items purchased from Reflection - Urban Outfitters Boutique LLC (hereinafter referred to as "we" or "the Company"), including but not limited to tops, shorts, jeans, trousers, knitwear, and casual outerwear. This policy complies with U.S. Federal Trade Commission (FTC) consumer protection regulations and U.S. e-commerce retail standards, aiming to ensure a fair, transparent, and customer-centric return service.

1. Return Eligibility and Timeframe

We offer a 30-day return window from the date of delivery for all eligible clothing items. To qualify for a return or exchange, items such as tops, casual shorts, jeans, and other apparel must remain unworn, unwashed, and undamaged, and be free from stains, odors, makeup traces, or pet hair. All original tags, labels, and packaging must be intact and attached to the merchandise. Items that have been worn, altered, washed, or damaged by the customer will not be accepted for return or refund.

2. "Final Sale" Items

Certain clearance, discounted, limited-time sale, and seasonal items are marked as "Final Sale." These items are ineligible for return, exchange, or refund. In accordance with U.S. regulations regarding sales transparency, relevant discount information will be clearly indicated on the product page and during the checkout process.

3. Return Process

Customers must contact our customer support team to submit a return request within the 30-day eligibility period. Please provide your order number, the email address used for the purchase, and the reason for the return. Once we review and approve the request, we will send you formal return instructions and return authorization details. Items returned without authorization or prior confirmation will not be processed or refunded.

4. Return Shipping Costs

Unless the item is confirmed to be defective, damaged, or the result of a shipping error on our part, the customer is responsible for all return shipping costs. Original shipping fees paid at checkout are non-refundable. We do not provide free return labels unless the return is due to a shipping error or quality issue on our part.

5. Defective, Damaged, or Incorrect Items

If the tops, shorts, jeans, or other garments you receive are defective, damaged, have quality issues, or were shipped incorrectly (e.g., mismatch in size, style, or color), please contact us within 24 hours of delivery and provide photos or videos for verification. Depending on the situation, we will offer free returns, exchanges, full refunds, or partial refunds, and we will cover the associated return shipping costs.

6. Refund Processing

Once we receive and verify that the returned item meets the return criteria, we will initiate the refund process within 5 business days. All refunds will be issued to the original payment account used at checkout. The time it takes for the funds to appear in your account depends on your bank or payment platform's processing cycle, typically taking up to 10 business days.

7. Exchange Service

Eligible clothing items may be exchanged for a different size or style within the valid return period. If you wish to make an exchange, please specify the desired size or style when submitting your return request. Exchanges are subject to real-time inventory availability.